Dear customers!
Thank you very much for choosing Runakay Travel as your travel agency! Please read the following information carefully (before booking a trip).
Part of the contract is the customer and
Runakay Travel
Company Vasquez Moder S.A.C
Pj. Manco Inca 110
04000 Arequipa – Peru
RUC 20172670432
for all bookings from/in Peru and all trips to Europe and Asia.
For all bookings from/in Chile
Runakay Travel
KM Turismo
3 Poniente nro.2773 – Comuna de Macul
Santiago de Chile – Chile
RUT 20172670432
RESERVATIONS
To book a trip the client has to fill out the form on the website and send it to us.
Runakay Travel contacts the client and talks about the details of the trip. If the client agrees, he receives an email with a contract. This contract includes all the details and prices of the trip.
The client has to sign the contract and send it by email to Runakay Travel.
After the client receives a confirmation of the trip. With an initial prepayment of 50% of the tour price the reservation is valid.
Once the prepayment is completed, the company will send you a payment confirmation document by mail, for your safety.
PAYMENTS
After booking Runakay Travel expects a payment of 50% of the tour price and acceptance of our terms and conditions. The other 50% must be paid 60 days before the trip.
Prepayment may be made by the different means and payment facilities that Runakay Travel offers. The balance may be paid at our office in Arequipa in soles, dollars or euros. Soles and euros are paid according to the local exchange rate. We also accept payments to our bank account, credit card or PayPal. The final payment can be made in the same different media and facilities.
CANCELLATION BY THE CUSTOMER
If you cancel your trip before 90 days from the date of your trip, the entire deposit will be refunded, less US $ 100 for administrative expenses.
In case of canceling your trip before 30 days from the date of your trip, 50% of the deposit will be refunded (costs will be paid by the customer).
Cancellations within 30 days of the date of travel, there will be no refund, having already hired all services.
Failure to submit the trip to the date indicated or the interruption of the trip by the customer for any reason will not result in any return.
In case of sending back money all costs will be borne by the customer.
Non-refundable, non-endorsable or transferable air fares.
To avoid a loss of money due to cancellation Runakay Travel recommends travel cancellation insurance.
CANCELLATION BY RUNAKAY TRAVEL
In the case of a cancellation by Runakay Travel, the total amount of your deposit will be refunded. In this case all costs paid by the agency.
Reasons to cancel a trip can be:
- if three months before the trip the agency does not have the minimum number of passengers (in this case Runakay Travel talks with the client, if there is a possibility of doing the tour with fewer passengers with an additional payment – if the client agrees we will do the tour)
- conflicts, social risks and security reasons in the destination country (Runakay Travel will refund the total amount of your deposit)
- natural disasters in the destination country such as earthquake, storms, floods etc. They could make a trip impossible (Runakay Travel will refund the total amount of your deposit).
Runakay Travel is not responsible für delays and / or cancellations of international flights. We help in everything you need, but without respnsibility for returns or expenses on these.
ITINERARY MODIFICATION
Runakay Travel reserves the right, to modify the itinerary of the trip, the transportation, the accommodation as well as the schedules of the visits for reasonably justifiable reasons, without the passengers intending to claim some type of compensation or return. In case Runakay Travel uses a train instead of an airplane the company makes a return in favor of the money saved.
Runakay Travel is not responsible for expenses incurred by external causes such as: Airport closures, bad weather, flight delays, strikes, wars, political conflicts etc. In these cases the agency tries to solve the problems as quickly and comfortably as possible. Additional expenses will be entirely borne by the passenger.
FORMALITIES
Passengers must respect local regulations regarding customs, passports (requirements for a visa) and vaccinations. Runakay Travel cannot be responsible for the possible consequences of the lack of these formalities by the passenger.
Our agency disclaims all responsibility for personal damages, accidents, illnesses as well as flights, extractions, deterioration, loss or theft. Otherwise their luggage is at all times under the responsibility of the tourist.
RISKS AND TRAVEL INSURANCE
You are aware that the country’s own security conditions, such as the lack of proximity to health centers during the activities that you will carry out, involve a certain risk, the same ones that you accept knowingly. Runakay Travel does not provide personalized insurance. That is why we recommend having travel insurance (with repatriation) in cases of getting sick. Travel cancellation insurance can be useful in case the client cannot travel in cases of illness or death.
PRICES
All travel prices are in dollars. We do that for better comparability. Due to fluctuations in exchange rate, Runakay Travel can adjust the price of the trip. The price on the day of the reservation is binding.
INCLUDED SERVICES
All the services that are described in the final confirmed program that you receive along with the trip contract are included.
SALES TAXES
All prices include VAT of 18 % (VAT in Peru) and VAT 19 % (VAT in Chile)